Buying & Ordering: FAQs
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Is there a minimum order value?
No you are welcome to order as little as you like. However our delivery charge starts at £7.95, so customers usually like to order several items at once to make the delivery charge more worthwhile.
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Do you sell gift vouchers?
Yes, gift vouchers make a great present for a keen cook. Our gift voucher is emailed to the purchaser so they can forward to the recipient. If you would like a printed card, we will post one free of charge - simply specify this in the special instructions box at the checkout.
Buy gift voucher now | Back to frequently asked questions
Are your products supplied fresh or frozen?
We often freeze our game so that we are able to supply seasonal meat all year round.
Typically we thaw the meat for one to two days (depending on the weight/size of the product) in a 2ºC environment (for cutting and/or packing) prior to dispatch to you. Our customers often ask if they can freeze our meat again once it has defrosted. In guidelines updated in April 2020, the Food Standard Agency (FSA) states that the freezing or refreezing of an ambient or chilled food product, including surplus food, is permitted. As our supply chain is so short and our meat is fully traceable, our micro lab testing has also confirmed that you can refreeze our defrosted products with no food safety issues or adverse effects.
Our insulated packaging is designed to keep meat at temperatures between 4 and 7ºC during transit. The FSA advises that most harmful bacteria grow at temperatures above 8°C and below 63°C (the ‘Danger Zone’) whereas our products are always stored at safe temperatures. While meat that has entered the Danger Zone should never be refrozen, it is safe to refreeze meat that has been safely thawed and stored at cold temperatures for short periods.
As per the FSA’s current advice, pleasure ensure that the temperature of your freezer is -18°C or colder. Before cooking any meat, please also take care to defrost it fully in a fridge colder than 8°C.
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Can I buy small game with its feather or fur?
Yes, we supply small game unprocessed (i.e. birds with feathers and animals with fur) for filming, for taxidermy and for survival training and for those who like to prepare their game themselves at home.
Read more about Game in Feather/Fur | Back to frequently asked questions
Can I order now for delivery later?
Yes, you can select your preferred delivery date in advance when you checkout.
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Can I buy your game from butchers or other retailers?
No, we only sell our products direct via our website.
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Do you sell direct to restaurants, hotels or other retailers?
No, we do not currently supply wholesale. If this is something you would be interested in, you can register your interest by emailing mail@wildmeat.co.uk.
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Can I order my meat for Christmas delivery?
Yes, you can order your meat for Christmas delivery up until our last order date every year. Further details are available via the link below.
Read more about Christmas delivery | Back to frequently asked questions
What payment methods do you accept?
Our online shop accepts Visa, Mastercard, and American Express debit and credit cards. You can also pay for your order using Apple Pay.
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